Founded in 2006, Group is a UK-based bank control, recoveries management, and business process outsourcing firm working in the B2C markets together in both Glasgow and Stratford-upon-Avon. Its focus is on recognizing its clients' requirements and providing innovative solutions which help assemble victory both for them and to their own customers.
Widely considered a pioneer in regards to creation and the usage of new technology has established itself as a market leader whilst maintaining its independence from bigger less agile competitors. Considering that the businesses launching back in 2008 and its staff have won lots of high profile business awards includingthe best utilization of technology for itself service client portal WeWantToSayYes.co.uk and again in 2016 because of its voice recognition dialler platform, in addition to being known for advanced use of technology is to date the only DCA to have won both very best consumer and best commercial DCA.
Broad industry appeal, functions with a variety of customers from lots of distinct sectors including, Banking and finance, Telecoms, Utilities, Insurance and Health Care, we can work seamlessly throughout these businesses due to our innovative on boarding processes that are designed to facilitate a detailed comprehension of our customers business before beginning work together.
When you operate with nothing is taken for granted, we take some opportunity to get to understand you and your customers, the approach we devise for you is special to your business needs and evolves along with our venture.
Customer focussed, has worked with the impression that irrespective of the present situation a client finds themselves dealing with, so which they may be and will always remain a valued customer of our customers, this ethos implies that functions with its clients across a range of debt kinds and era. As well as working with clients on late arrears and elderly debt accounts also works with a number of clients at very early phase arrears, often at a white tag capacity representing and carrying the name of some of the UK's biggest titles.
Investing in our clients, we are a professional services business working to a very high set of standards that are regulated by the Financial Conduct Authority, and as member of the next page highly recognized Credit Services Association we are committed to ensuring that all of our people work into the very highest of standards. Development and training play an integral role in the working lives of all employees at all levels, Training doesn't finish once induction is completed but is ever present during the working environment.
Quality assurance plays an integral function in all we do at; QA touches all parts of our business and is covered Do You Think Banks Are Debt Collectors? The CFPB and the FTC Do ... with our line of defence and backed up via our own internal audit group and separate compliance functions.
Groups senior management staff is made up of some of the most experienced and well regarded professionals in the business, with more than a 150 years combined experience in the sphere of financials.